For technology to be effective in teaching and learning, when the semester starts, all content pieces and selection of LMS tools, prepared by the instructor – must work flawlessly in a set period of time (similar to a conductor walking on stage to lead their orchestra) AND the student, simultaneously must be prepared to receive and react to materials presented in the online environment.
The WebStudy Concierge team has cultivated the ‘Art of Being An Orchestrator’ between:
Digital learning moves the institution forward only if faculty and students embrace it—but some can be hesitant to try new digital learning tools or may encounter problems along the way. We answer any and all questions—related to WebStudy software, their computer, browser or 3rd party software, or other issues that get in the way of learning—to get your faculty and students up and running as quickly as possible. We’ll help the instructor who can’t upload new material before her course starts in two hours or the student who can’t access his class’ discussion forum before a looming deadline.
Our highly trained support concierges work one-on-one or one-to-many with users to clearly answer their questions; and if the caller is in need of training, our support concierge will conduct on-the-spot training or arrange for more in-depth virtual training at more convenient time.